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Terms & Conditions

Please read the terms and conditions carefully before you make purchase. By using the site or any part of it, you agree that you have read carefully and that you accept and agree to be bound by these terms and conditions. In these terms and conditions, the "We" will mean Nature's Parlour and the "Customer" will mean any party which places an order with the Company. Nature's Parlour reserves the right to amend these terms and conditions at any time without prior notice. In case of any disputes, the decision of Nature's Parlour shall be final. For any enquiry regarding online order and delivery, please call our customer service hotline at +852 2494 2214 or email to

Business Hour:
Monday to Friday
9:00am to 5:00pm;

9:00am to 12.00pm


We understand that customers' information is private. We keep the address details, phone and email so that we can effectively deliver to customers and follow up if we have any questions about the order. This information is kept secured by Nature’s Parlour and is not shared with anyone else.Customer is able to subscribe to our e- news system so that we can inform customer about any specials or new products. Customers can unsubscribe using the 'unsubscribe' function on our E-news at any time. Any questions, comments, suggestions or information other than personal data sent or posted to the site, or any part of the site by online customers and visitors will be considered voluntarily provided to Nature's Parlour on a non-confidential and non-proprietary basis.


To the maximum extent permitted by law:

  • we have no liability to customer, whether for breach of these terms, in negligence, in any other tort, in equity or for any other common law or statutory cause of action arising in relation to these terms, the Site or any related content; We will not be liable for any direct, incidental, consequential or indirect damages, loss or corruption of data, loss of profits, goodwill, bargain or opportunity, loss of anticipated savings or any other similar or analogous loss resulting from your access to, or use of, or inability to use the Site or any content, whether based on warranty, contract, tort, negligence, in equity or any other legal theory, and whether or not we know of the possibility of such damage.


Customer service

If you have any queries, please feel free to contact us.
The customer service hotline is available Monday to Saturday from 9:00am to 12:00pm and 2:00pm to 6:00pm, excluding public holidays.

Address: Nature's Parlour
47 Kwai Fung Crescent
Kwai Chung, Hong Kong
Tel : +852 2494 2214
Fax : +852 2702 1290
E-mail :

受限制食物售賣許可證 Restricted Food Permit:

牌照號碼Licence No. 0391801394 Prepackaged Frozen Meat
牌照號碼Licence No. 0391801400 Prepackaged Frozen Shell Fish
牌照號碼Licence No. 0391801419 Prepackaged Frozen Poultry